Steve Van Lint

My name is Steve Van Lint and I work as an End User Support agent for an IT Consultancy Company. Primarily I do first and second line Support.

I have several years of experience in this area, am customer oriented and I can easily adjust to a new environment.

Currently I am stationed at the Delhaize Group HQ where I give support (in a team of 2) to a small group of users consisting mainly of upper management (Directors, VP's, SVP's, SEO's, CEO's).

I am what you call a "geek", if it has a chip in it, I'll probably like it.

Anything that has to do with webdesign, webdevelopment gets my attention.

But that also goes for: smartphones, tablets, wireless/wired networks, task automation, active directory, ... It's a pretty big list.

On my own time I like to read, watch movies, play some games, do a little webdesign...

I also play foosball in 2 leagues (CBKA and VKV). For the VKV I am part of the organization and also did the website layout for the normal and the mobile site.

Language	Oral	Written
Dutch (native)
English
French

Working Knowledge

• Windows XP
• Windows 7
• Office 2003
• Office 2007
• Office 2010
• Exchange
• Active Directory
• Pc Imaging
• Hardware Support
• TCP/IP
• VPN
• WAN/LAN
• Altiris
• BlackBerry (BES/BIS)
• iPhone
• iPad

Personal Knowledge

• Photoshop
• Dreamweaver
• HTML
• CSS
• MySQL
• PHP

• Pauwels Consulting 6/2008 - present

  • Provide Hard- and Software support as a consultant for clients
  • Integrate with the clients ICT infrastructure and follow existing procedures and comply with local ICT standards
  • Become part of the local support environment, blend in with the team

  • Delhaize Group

    • As a Helpdesk Officer for the Corporate Office of Delhaize Group
    • Provide support for the people at the Corporate Office
    • Provide VIP support to all SVP's, VP's, the CEO and all executive members
    • Liaise with IT Delhaize Belgium for issues related to the Corporate Office

  • Deloitte & Touche

    • I worked for the Front Office, the single point of contact for all matters ICT related as an ICT Support Engineer
    • Acted as "Firefighter", providing VIP support for higher management functions and business critical systems

  • Shurgard Selfstorage

    • Providing support for the sales people in the different Shurgard Stores in Europe and for the business employees in the local support centers

  • Stésud

    • Act as a project coordinator with regards to the elections held on 7/6/09 and on 13/06/2010
    • Train the people responsible for the installations and coordinate the installations in the different communities
    • Follow up with ministry of internal affairs on the progress of the project
    • Provide technical support for the media companies who receive data from Stésud and publish this on different media channels

• DHL (BRU HUB) 4/2005 - 5/2008

  • Support ASI (Automated Supplier invoices = A DHL bespoken solution which automates business processes associated with the DHL airline, focusing on supplier invoices)
  • Support Brussels Inventory, Landing & handling module, IRC and TNC module, Brussels Fuel, Contracts, Accruals, Reporting and user security with the ASI application
  • Interact with Amtrix team – EDI and XML mappings
  • Analyze user processes
  • Liaise with programmer
  • Create user work instructions

• DHL (GCC) 1/2002 - 3/2005

  • Software and Hardware support on site for internal users
  • Installation of new pc's and replacement of end of lease pc's
  • Handling network problems and providing network connections for users
  • Installation and maintenance of dial up software (VPN, GPRS,…)

• DHL (BAC) 9/1999 - 12/2001

  • Support JDEdwards Financials software
  • User Security administration for JDEdwards WorldSoftware
  • User Security administration for Windows NT Server (BAC domain)
  • Handle all User access requests to any other IT systems
  • Handling of customer calls related to the core financial software and recording all reported problems and end-users questions in the Helpdesk database
  • Update the call status and assure daily follow-up of any problems recorded in the Helpdesk database
  • Prepare various reports from Helpdesk database as required
  • Liaise with IT department on technical aspects of AS/400 connected workstations (communications, networking and software interfacing) and printers
  • Advise users on software and program issues as far as they relate to the core finance application (JDE)

• C&A Firma Logidis 9/1998 - 8/1999

  • Responsible for internal moves
  • Office supplies, printers and copiers

• Artal NV 3/1998 - 7/1998

  • Order picking of frozen food items
  • Inventory

• Mewa (Servibel) 4/1997 - 8/1997

  • Pickup and delivery of work clothing at client side for cleaning
  • Getting final measurements for new work clothes for new clients
  • General Inventory

• Procter & Gamble 9/1996 - 4/1997

  • Supply chain quality check
  • Ensuring continuity of production chain

• Krëfel 10/1994 - 7/1996

  • Order picking for small items
  • Fork lift driver - order picking and unload/load trucks
  • Inventory maintenance